We stand behind every product we make. If you're not 100% satisfied with your purchase, you can return your order within 100 days of the purchase date. Ready to start a return? Visit our Support Page and include your order number (starts with #ARMR).

<div style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: #1b1c1d; line-height: 1.6;"><h2 id="-axwell-return-policy">&#x1F501; Axwell Return Policy</h2><p>We stand behind every product we make. If you&apos;re not 100% satisfied with your purchase, you can return your order within <strong>100 days</strong> of the purchase date.</p><h3 id="-what-qualifies-for-a-return">&#x2705; What Qualifies for a Return</h3><ul><li>Item must be in <strong>like-new, unused condition</strong></li><li>All original <strong>Axwell packaging must be included</strong></li><li>If a <strong>free gift</strong> was included in your order, it must also be returned if the refund disqualifies the promotion</li></ul><h3 id="-what-doesnt-qualify-for-a-return">&#x274C; What Doesn&#x2019;t Qualify for a Return</h3><ul><li>Used, damaged, scratched, or dented items</li><li>Items missing packaging, barcodes, parts, or accessories</li><li>Clearance, Outlet, BOGO, or Final Sale items</li><li>Items purchased outside of <a href="https://axwellwallet.com" style="color: #1155cc; text-decoration: underline;" target="_blank">axwellwallet.com</a></li><li>Returns requested after 100 days of purchase</li></ul><p>Ready to start a return? Visit our <a href="https://axwellwallet.com/pages/contact" rel="noopener noreferrer" style="color: #1155cc; text-decoration: underline;" target="_blank">Support Page</a> and include your order number (starts with #ARMR). Our team is happy to help guide you through the return process.</p></div>

Return Policy

Before starting a return, please ensure the following conditions are met:. If your order meets the return conditions above, please contact our Support Team with your full name, email address, and order number (starts with #ARMR). A member of our team

<div style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: #1b1c1d; line-height: 1.6; max-width: 700px; margin: 0 auto;"><h2 id="-how-to-start-a-return">&#x1F4E6; How to Start a Return</h2><div style="margin: 20px 0;"><iframe width="600" height="350" src="https://www.youtube.com/embed/lx_KiC-EkWs?wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen></iframe></div><p>Before starting a return, please ensure the following conditions are met:</p><ul><li>Items must be in <strong>like-new, unused condition</strong> with all original Axwell packaging included.</li><li>Products that are scratched, dented, damaged, or missing parts will not be eligible for a refund.</li><li>Refunds will be issued to the <strong>original payment method</strong> used at checkout.</li><li>Our return policy applies only to orders placed directly on <a href="https://www.axwellwallet.com" style="color: #1155cc; text-decoration: underline;" target="_blank">axwellwallet.com</a>.</li><li>Items marked as Final Sale, BOGO, Outlet, or Clearance are not eligible for return.</li><li>If a free gift was included in your order, it must also be returned if your refund causes the remaining order total to fall below the promo threshold.</li></ul><p>If your order meets the return conditions above, please <a href="https://axwellwallet.com/pages/contact" style="color: #1155cc; text-decoration: underline;" target="_blank">contact our Support Team</a> with your full name, email address, and order number (starts with #ARMR). A member of our team will assist you and provide a return shipping label.</p><p><strong>Return shipping fees</strong> will be deducted from your refund total (unless the item is defective). Your refund will be processed back to the original payment method once the return is received and inspected. <a href="https://axwellwallet.com/pages/returns" style="color: #1155cc; text-decoration: underline;" target="_blank">Learn more here</a>.</p></div>

Return Product

Once our Support Team provides your return label via email, you will receive a tracking number to follow your return shipment. Please track your package and allow time for it to reach our warehouse. After your return has been received and inspected,

<div style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: #1b1c1d; line-height: 1.6; max-width: 700px; margin: 0 auto;"><h2 id="-return-processing--refund-timeline">&#x1F501; Return Processing &amp; Refund Timeline</h2><p>Once our Support Team provides your return label via email, you will receive a tracking number to follow your return shipment. Please track your package and allow time for it to reach our warehouse.</p><p>After your return has been received and inspected, please allow 7&#x2013;10 business days for us to process your refund. Once your refund is issued, we&#x2019;ll notify you via email.</p><p>All refunds will be issued to the original payment method used at checkout. Most banks will process the refund within 2&#x2013;3 business days, but it may take up to 7 business days depending on your financial institution.</p><p>If it has been more than 14 days since your refund was issued and you still don&#x2019;t see the funds in your account, please <a href="https://axwellwallet.com/pages/contact" style="color: #1155cc; text-decoration: underline;" target="_blank">contact our Support Team</a> and we&#x2019;ll be happy to assist you further.</p></div>

Receiving Refund

We’re sorry to hear that your order didn’t arrive in perfect condition. We're here to make it right. Please contact our Support Team at support@axwellwallet.com as soon as possible and include the following details:. Once we review the information, w

<div style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: #1b1c1d; line-height: 1.6; max-width: 700px; margin: 0 auto;"><h2 id="&#xFE0F;-received-a-damaged-or-defective-product">&#x1F6E0;&#xFE0F; Received a Damaged or Defective Product?</h2><p>We&#x2019;re sorry to hear that your order didn&#x2019;t arrive in perfect condition. We&apos;re here to make it right.</p><p>Please contact our Support Team at <a href="mailto:support@axwellwallet.com" style="color: #1155cc; text-decoration: underline;">support@axwellwallet.com</a> as soon as possible and include the following details:</p><ul><li>Your full name and email address</li><li>Your order number (starts with #ARMR)</li><li>Clear photos and/or video showing the damage or defect</li><li>A brief description of the issue</li></ul><p>Once we review the information, we&#x2019;ll work quickly to resolve the issue and ensure you receive a replacement or refund if eligible.</p></div>

Defective Product

At this time, we do not offer direct exchanges by mail. If you would like to exchange an item for a different color or product, the best way to do so is to initiate a return and place a new order for the correct item. To start a return, simply contac

<div style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: #1b1c1d; line-height: 1.6; max-width: 700px; margin: 0 auto;"><h2 id="-need-to-make-an-exchange">&#x1F501; Need to Make an Exchange?</h2><p>At this time, we do not offer direct exchanges by mail. If you would like to exchange an item for a different color or product, the best way to do so is to initiate a return and place a new order for the correct item.</p><p>To start a return, simply <a href="https://axwellwallet.com/pages/contact" rel="noopener noreferrer" style="color: #1155cc; text-decoration: underline;" target="_blank">contact us</a> with your full name, email address, and order number (starts with <strong>#ARMR</strong>).</p><p>Once your return is approved, we&#x2019;ll provide you with a prepaid return label. Your refund will be issued to the original payment method once the returned item is received and inspected.</p><p>For full return guidelines, <a href="https://axwellwallet.com/pages/returns" rel="noopener noreferrer" style="color: #1155cc; text-decoration: underline;" target="_blank">click here</a>.</p></div>

Exchange Product

If your order qualified for a free gift at checkout (e.g., with purchases of $100, $125, $150, or $200) and you choose to return part of your order, please review the following:. We appreciate your understanding and support in helping us maintain fai

<div style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: #1b1c1d; line-height: 1.6; max-width: 700px; margin: 0 auto;"><h2 id="-returning-an-order-with-a-free-gift">&#x1F381; Returning an Order with a Free Gift?</h2><p>If your order qualified for a free gift at checkout (e.g., with purchases of $100, $125, $150, or $200) and you choose to return part of your order, please review the following:</p><ul style="margin-left: 20px;"><li>If your return causes the remaining value of your order to fall below the qualifying threshold, the free gift must be returned in like-new, unused condition with all original packaging and barcodes intact.</li><li>If the free gift is not returned, the full retail value of the gift will be deducted from your refund.</li></ul><p>We appreciate your understanding and support in helping us maintain fair return practices and product quality standards.</p></div>

Free Gift With Purchase

Our Customer Support Team is available from Monday - Friday (9:00am - 5:00pm EST). Contact us and we'll get back to you within 24-48 hours.

Axwell Help Center