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Axwell Help Center

Find answers to your questions at the Axwell Help Center. Get help with orders, shipping, returns, and learn more about our products and policies.

Axwell Help Center: Shipping, Delivery, Warranty & Exchanges

Axwell Wallet Instructions

Key Organizer Instructions

User Manuals

Replacement Parts

Wholesale Inquiries

Axwell Wallet Magnets Explained

RFID Explained

Custom Engraving

Items Out Of Stock

Phone Support

General Information

Placing Order

Processing Times

Pre-Orders

Change / Cancel Order

Changing Shipping Address

Payment Types

Afterpay

Ordering

Track Your Order

Shipping Timelines

U.S. Shipping Fees

Canada Shipping Fees

International Shipping Fees

Change Shipping Address

Delivered, Not Received

Customs & Import Fees

Refused / Undeliverable Shipments

Shipping Destinations

P.O. Box / APO/FPOs Addresses

Shipping

Return Policy

Return Product

Receiving Refund

Defective Product

Exchange Product

Free Gift With Purchase

Returns

Warranty Policy

Submit Warranty Claim

Covered Under Warranty

Not Covered Under Warranty

Warranty

Discount Codes

Military / First Responder Discount

Corporate / Bulk Discount

Wedding Party Discount

Discounts

Need help setting up a new product? Let us help!

Want to start a warranty claim? Let us help!

Want a military, first responder, wedding party, or bulk discount? Let us help!