Axwell Help Center

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Ordering

Having issues ordering? Let us help!

Placing Order

Ordering from Axwell is simple and secure. Just follow these steps:. To view the items you've added, you can access your cart at any time by clicking here. Please note: We do not accept orders via phone or email. All orders must be placed directly th

Processing Times

All orders are processed based on product availability and successful payment authorization. Please note that during peak seasons or periods of high demand, product availability may change while your order is being processed. This may result in sligh

Pre-Orders

Items listed as pre-order are not yet in stock but are available for purchase in advance of their official release. The estimated ship date for each pre-order item is clearly displayed on the product page. Payment:Full payment is collected at the tim

Change / Cancel Order

To ensure fast and efficient delivery, our fulfillment process begins immediately after an order is placed. Because of this, we are unable to make any edits, changes, or cancellations once your order has been submitted—even if the status still shows

Changing Shipping Address

To ensure fast and reliable delivery, all orders begin processing immediately after they are placed. For this reason, we are unable to modify shipping addresses once an order has been submitted—even if the order status appears as “Unfulfilled” or “Pe

Payment Types

We offer a variety of secure and convenient payment options to make your checkout experience seamless. We currently accept:. All transactions are encrypted and processed securely to protect your personal and payment information.

Afterpay

Afterpay is a flexible, interest-free payment option that allows you to shop now and pay later. With Afterpay, your purchase is split into four equal installments, due every two weeks. There are no additional fees or interest when payments are made o