Axwell Help Center

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Got shipping questions? Let us help!

Track Your Order

When your order is shipped, you will receive a shipping confirmation via email and/or SMS text message. It will come with a tracking number, so you can track your order until it is delivered. All orders are shipped through USPS, UPS, or DHL. You can

Shipping Destinations

We currently ship all over the world from our warehouses throughout the USA. While we are able to ship to most countries, we cannot ship to a select few countries due to unreliable delivery or courier coverage. We currently DO NOT ship to the followi

Shipping Timelines

All orders will be shipped out within 1-2 business days after submitting your purchase (excluding holidays). We do not ship on weekends or holidays. If you place an order on any of those days, your package will be shipped out the following business d

U.S. Shipping Fees

We are proud to offer free standard shipping (5-7 days) on all U.S. orders over $50 USD. Standard Shipping: 5-7 business days - $3-$7 (Free for orders order $50 USD) Priority Shipping: 2-4 business days - $15Express Shipping: 1-3 business days - $25

International Shipping Fees

We are proud to offer free economy shipping on all international orders over $150 USD. We currently offer two options for international shipping under $150: Economy and Express. Economy: Will be shipped via USPS. Deliveries can typically take 10-30 b

Change Shipping Address

If you have entered the incorrect shipping address at checkout, please contact us immediately with your order number (Starts with #ARMR). We have a very short period of 1 hour to make changes to your contact information before the order is shipped. I

Delivered, Not Received

Very often there are times that tracking shows the status as delivered but the package doesn’t get dropped off until the next day or so. If your order has been marked as delivered and has still not been received, please allow 3 additional business da

Customs & Import Fees

Commercial invoices will be marked as "Merchandise" and the value of the shipment will be marked as equal to the order amount. Shipments cannot be marked as gifts or marked at a price lower than the amount paid. VAT, GST or any other country duties/t

Refused / Undeliverable Shipments

If your package is unable to be delivered and is shipped back to our warehouse because an incorrect address was provided, outstanding import taxes, you were not available, or you moved without notifying us, the shipping cost for your order will not b

P.O. Box / APO/FPOs Addresses

We do offer shipping to P.O. Boxes and APO/FPOs addresses. You should see these options available at checkout. P.O. Boxes: add your details in the second address field at checkout. APO/FPOs: You will see this option at the bottom of the "State" drop-