Axwell Help Center

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Shipping

Got shipping questions? Let us help!

Track Your Order

As soon as your order ships, you’ll receive a shipping confirmation via email and/or SMS. This notification will include your tracking number, allowing you to monitor your package from dispatch to delivery. All Axwell orders are shipped via trusted c

Shipping Timelines

✅ Free Standard Shipping on all U.S. orders over $50 USD (contiguous states only). Note: Shipping to Alaska, Hawaii, U.S. Territories, and APO/FPO addresses may take longer. ✅ Free Economy Shipping on Canadian orders over $50 USD. ✅ Free Economy Ship

U.S. Shipping Fees

We’re proud to offer free standard shipping (5–7 business days) on all U.S. orders over $50 USD. Note: Delivery times apply to the 48 contiguous U.S. states. Shipping to Alaska, Hawaii, U.S. Territories, and APO/FPO addresses may take longer.

Canada Shipping Fees

We’re proud to offer free standard shipping on all Canadian orders over $50 USD. Note: Delivery times are estimates and do not include potential delays due to customs processing. Import duties and taxes may apply depending on your local laws.

International Shipping Fees

We proudly offer free economy shipping on all international orders over $150 USD. For orders under $150 USD, we provide two shipping options: Economy and Express. Shipped via USPS or similar postal carriers. Delivery typically takes 10–30 business da

Change Shipping Address

Once an order is placed, we are unable to change the shipping address. Our fulfillment team begins processing orders immediately to ensure fast delivery, which means modifications are not possible—even if the order status is still listed as "Unfulfil

Delivered, Not Received

Occasionally, a package may be marked as "Delivered" by the carrier but not physically arrive until 1–3 business days later. This can happen if the delivery was scanned early or if the carrier plans to complete the delivery shortly after the scan. If

Customs & Import Fees

All international shipments are accompanied by a commercial invoice that accurately reflects the order value and is marked as "Merchandise." We are unable to declare packages as "Gifts" or mark down the value of your shipment below the actual amount

Refused / Undeliverable Shipments

If your package is returned to our warehouse due to an incorrect or incomplete address, unpaid import duties or taxes, failed delivery attempts, or if you moved without notifying us, please note that the original shipping cost is non-refundable. Addi

Shipping Destinations

Axwell proudly ships worldwide from our fulfillment centers located in the United States. We’re committed to getting our products into the hands of customers across the globe and work closely with trusted shipping partners to ensure safe and timely d

P.O. Box / APO/FPOs Addresses

Yes, we do offer shipping to both P.O. Boxes and APO/FPO addresses. These options are available at checkout and can be selected during the address entry process. Please enter your P.O. Box details in the second address line at checkout to ensure prop