🔧 Warranty Claim Instructions

If you’ve received a product that is damaged, defective, or in need of repair, we’re here to help. Please contact our support team at [email protected] with the following information to begin your warranty claim:

• Photos or video clearly showing the damage or defect
• A brief description of the issue
• Your order number (starts with #ARMR)
• Your full name
• Your complete shipping address (including street, city, state, and postal code)
• Your phone number
• Your email address

📌 Important Warranty Policy Notes

To be eligible for a warranty claim, your Axwell product must have been purchased directly from our website axwellwallet.com or from one of our authorized resellers.

We reserve the right to deny warranty claims that involve:

• Products purchased from unauthorized third-party sellers (e.g., Facebook Marketplace, eBay, etc.)
• Evidence of fraudulent or abusive behavior

For more details about what's covered under our warranty, visit our Warranty Page.

We stand behind every product we make—and we’re committed to ensuring you're completely satisfied with your Axwell experience.